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RENTAL QUALIFICATIONS & REQUIREMENTS MALTA |
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Last update July 22nd, 2014 |
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I. VEHICLE PICK-UPAdditional DriversAdditional drivers can be added to the rental agreement when you collect your vehicle.
Go back Vehicle GroupAlthough we have a wide variety of vehicles in our vehicle park, specific brands, models or specific fuel cannot be guaranteed. Vehicle images placed on the web and in your voucher are examples only and may be substituted by any other vehicle within the group similar to the one you have booked. Child SeatsPlease request for child seat at the moment of vehicle reservation placement. You will be responsible for child seat installation in accordance with the instructions provided. Toddler (suitable for 9 months – 6 years old children) and Booster (suitable for 6 – 11 years old children) child seats are available for an additional charge as folows:
In case of child seat damage you will be charged a replacement fee in amount of 100.-€ (in addition to child seat rental fee). Go backDocuments RequiredAt the rental counter you will need to present a valid national driver's license which has been held for at least 1 year. Go backOut of Hours Pick-UpIf your flight arrives between 20:00 and 08:00, out of hours pick-up is available if you have provided your flight details. An additional service fee will apply as follows:
If you show at the counter after Rental Office closing hours and have not provided your flight details, availability is not quaranteed. Go backSupplement for Young DriversWe admit young drivers who fulfill our minimal age requirements mandatory for driving the Firefly vehicles. Young Driver Fee may be applied in some countries to cover higher insurance cost for this category of drivers.
Go back II. FUELRefueling optionsOur rents do not include fuel. All our vehicles are rented with a full tank of petrol and must be returned with a full tank, a Refueling Service Charge in addition to the cost of fuel will apply otherwise, in addition to the cost of the fuel we should need to add when you pick up the vehicle, as follows:
Go back III. Car Insurance and ExtensionsGeneralCar insurance includes: - Third party liability: coverage on bodily injury to persons other than the driver and on property damage to anything other than the vehicle;- Collision Damage Waiver (CDW): reduces your financial liability for damage to, or loss of the vehicle, its parts and accessories, except for theft or attempted theft or vandalism in excess indicated in the Rental Agreement; and - Theft Protection (TP): reduces your financial liability for loss of, or damage to the firefly vehicle, its parts and accessories, due to theft, attempted theft or vandalism in excess indicated in the Rental Agreement. You may extend car insurance contracting following options: - Personal Insurance: covers the authorized drivers, passengers and personal effects; and- Super Cover waives your limited liability which would be applicable to CDW and TP insurances otherwise. Go back Third Party LiabilityCar rental rate automatically includes third party liability insurance which provides driver with coverage on:
Collision Damage Waiver (CDW)Collision Damage Waiver is included into car rental rate (except being optional for USA citizens travelling to Europe and being mandatory in Italy) and reduces your financial liability for damage to the FireFly vehicle, its parts and accessories, except for theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement up to the amount of an non Waivable excess, in accordance with the following: * If CDW is declined, you will be responsible for the amount of the deductible applicable for car rentals in MALTA in accordance with the table below:
Non Waivable Excess will not be applicable if you contract Super Cover option. IMPORTANT: If you choose to rely on your credit card or contract with another third party insurance product for cover, we strongly recommend that you fully read and understand the terms and conditions of any cover provided by your chosen provider before you decline any of our optional services. Without our Super Cover, should you suffer a mishap during your rental period, we will charge you the amount of the excess, regardless of whether you can subsequently reclaim this amount from the provider of your credit card or the third party insurer. Go backTheft Protection (TP)Theft Protection is included into car rental rate and reduces your financial liability for loss of, or damage to the FireFly vehicle, its parts and accessories, due to theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement in the maximum amount of Non Waivable Excess in accordance with the following: * If TP is declined, you will be responsible for the deductible amount as per table below. Valid for rented vehicles in MALTA:
Go back Super CoverSuper Cover will waive your limited liability with Collision Damage Waiver (CDW) and Theft Protection (TP). This will waive you from any responsibility for damage to, or loss of the Firefly vehicle Super Cover is offered in most locations but can only be purchased at the time of pick-up. Please note that as a general rule Super Cover insurance covers any damage to the Firefly vehicle except contributory negligence. Examples of contributory negligence include: driving on non-authorized roads or under alcohol or drug effect, contamination of fuel, loss of keys, traffic fines, damage of optional items such as GPS, child seat or any other additional element within this category. Super Cover Fee
Go back Personal Insurance (PI)
Personal Insurance is an optional service which covers the authorized drivers, passengers and personal effects. IV. Renting PeriodDamageYou are required to complete a Report Form in full in the event of vehicle damage and pass it to Firefly when you return a vehicle. The Police Report should be obtained and signed by a local police representative as well as full contact data of implicated third parties. Should these obligations be disregarded, your insurance and optional services may be null.Go back One-Way RentalsOne way rentals are not available. In case of un-authorized vehicle return to any location other than that location stated on the Rental Agreement, vehicle Repatriation Fee will be charged at cost in addition to which a Penalty Charge will be applied to cover the administration expenses and loss of rental income. Penalty charge is calculated according to the country where vehicle is located and first recovered by Firefly representative – amount of €11.65+VAT within Main Land Malta, €25.00+VAT should the drop off be in Gozo Go backRoadside AssistanceAt the moment of vehicle pick-up you will be given a contact of Roadside Assistance service available for our clients 24 hours a day during all the period of Rental Agreement. In case of breakdown or accident that involves the Firefly vehicle (for example: breakdown, natural catastrophe, vandalism or theft)*, you should contact as soon as possible with our Roadside Assistance service. We will evaluate your situation and, if necessary, your vehicle shall be either repaired by Firefly mechanic or towed to garage closest to your location. Should vehicle repair be impossible, a substitution vehicle shall be provided**. *If you have become a victim of vehicle theft or vandalism, you must immediately inform respective authorities about this incident (for example, local police). You must also deliver us a signed copy of the incident report within 48 hours. **In some cases we will recommend you to drive to the closest official garage of Firefly or Hertz in order to proceed with vehicle replacement at your own expense. We will always refund you these expenses given that the car incident is not a result of negligence of the Rental Agreement. Please note that due to the limited number of Firefly commercial offices it may take you long time to effectuate vehicle replacement and cause inconvenience. ***Please note that vehicle repair is strictly forbidden. Should you effectuate vehicle repair at your own expense, Firefly shall not refund you any repair cost.Go back V. RETURNInstructions for returnYou must return the rental vehicle during normal opening hours of rental location. If you return the vehicle outside business hours, you must comply with our instructions for returning out of hours and you will remain fully responsible for the vehicle the rental location reopens. In case you fail to follow these instructions you will remain responsible for the vehicle until we can have access to it.Go back Late Return FeeOur rental rates are calculated based on 24-hour periods from the beginning of the rental. Failure to return the vehicle at the point of return or pick up location agreed at the time indicated on your rental contract, you will be charged an extra day rental to the current daily rate (including fees for contracted options) by each day or portion of each day of delay in return of the vehicle. This fee is subject to an additional period of time (or "grace period") of 29 Minutes. Go backVI. Fees and ChargesDepositAt the time you pick up your rental car, you must deposit an amount to cover the excess applicable to the partial Collision Damage Waiver, partial theft waiver and in some countries an amount to cover a full tank of fuel. This amount must be paid with a credit card issued in the name of the main driver. Go backFines and PenaltiesYou are responsible for paying the penalty for circulation, improper parking, or other penalties you may have incurred during the rental. Relevant charges will be passed on to the customer, along with administrative expenses, as follows: - Administrative expenses for fines. 25.00 - € PaymentYou must present a valid credit card you used to make the booking that must be in your name. All major credit cards are accepted (e.g. VISA / MASTERCARD / AMEX). Firefly does not accept cash as payment under any circumstances (* ) VISA, MasterCard and American Express are accepted. Fees1. The basic rental rate is for a minimum of one day's rent (the period of 24 hours from the start time of rental) and includes a fee for: 2. Additional charges may include: - Personal insurance (please note that the PI insurance is not available for rentals in Italy or Spain) 3. All charges are calculated in accordance with our official list of current rates, exposed at all times at your rental location, subject to a final calculation at the end of the rental. 4. The fee will be non-prepaid. See Price categories for further information. Go backPrice categoriesNon-prepaid Go back VII. Cancellation / No show / ChangesCHANGES IN BOOKINGSChanges online If no vehicle is available for the place and date requested, change the date or pick up location and will be happy to change your booking. Changes at the time of pickup CANCELLATIONS1 -. Firefly allows customers to cancel a reservation. CHANGES WHEN PICKING UPIf at the time of pickup of the vehicle you wish to rent a larger vehicle or hire a product for a longer period, you may do so, subject to availability, with the payment of additional charges. RENTAL NOT DONEa) Not prepaid bookingsThe vehicle will be booked and available to you. In case you don´t pick it up an hour after the time and date set by you, or in the case of rentals at the airport 1 hour after the scheduled arrival time of your flight (only in case you have communicated your flight number), Firefly reserves the right to mark reservation as NO SHOW and has no obligations to keep reserved car.. EARLY RETURNPlease note that we cannot give you a refund if you return the vehicle before the date and time specified in your rent. |
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